We Keep Your Business Systems and Web Presence Up and
Available
Web Sites and business systems, like businesses, do not stand
still. TwinEngines' ability to provide long-term support for
solutions is critical to ensure the business and the technology
change together. Our Managed Application services group
provides a single contact for application support, quick response
for business changes, and hosting services for eBusiness
solutions.
Quick Response
Live Customer Support
Eastern Standard Time 9:00 a.m. to 6:00 p.m.
We keep track of the most common types of questions about our
solutions in our knowledgebase. We can quickly
respond to your requests and solve most common
issues.
Change Requests and Trouble Ticket Tracking
Available for customers only! You can create and log into
your personal TwinEngines extranet site and submit change
requests directly into our system. You can manage
your requests and see the status real-time. We also
provide Monthly Support Statements for customers upon request.
Applications Management
We understand that companies' IT applications are
strategic business tools used to improve operations and
communications within and outside the enterprise. Our experience
with small and mid-market companies participating in the
manufacturing value chain ensures our work is tailored to your
business and your industry.
TwinEngines Applications Management services include:
- custom business applications support plans from augmenting your
IT staff to being your IT staff
- maintenance of existing software applications and products
- extensions and enhancements to applications through
development
- Microsoft Office SharePoint Server conversions and
administration
- testing and training services
Hosting
World-class facilities. Personalized
services.
TwinEngines combines a world-class and secure hosting facility
with personalized services to provide highly available, web hosting
solutions.
Our Hosting capabilities include:
- Stable and fully secure - Multiple Firewalls
- No single point of failure - High Availability and Load
Balancing
- Microsoft Office SharePoint Server, .Net Websites and
Portals
- Full 24 X 7 monitoring
- Disaster Recovery and Back-Ups
Quality Technology Services is our co-location partner providing
enterprise level facilities and Internet connectivity. With these
facilities and our personalized services, TwinEngines offers
hosting for custom business solutions ranging from websites and
databases to integrated eCommerce sites.
TwinEngines hosting services include shared hosting for small to
medium-sized businesses and dedicated hosting for websites and
business systems that have high traffic volumes and the need for
significant space, bandwidth, or security.