Every business transaction begins with an inquiry and completes with a final delivery. The challenge is to connect all the steps in Real-Time.
Workflows – The processes that fulfill an order are called a workflow. Historically, most business workflows were managed by paper. Technology has eliminated much of the paper, but the systems that manage a transaction from beginning to end still live in different silos. Order processing, production management, financial transactions, and customer service are often managed within separate, specialized applications that don’t communicate very well, if at all. These silos create gaps.
Plugging the Gaps – Whether there are four or five steps in a workflow, or hundreds of steps needed to complete a job, coordinating the tasks and managing the gaps consume the resources and manpower of a business. Most business activities (answering the phone, sending emails, taking orders, searching data, holding meetings, processing transactions) are actually “gap plugging” to get workflows to flow efficiently.
The Realtime Enterprise – ERP systems promise to automate this big picture. ERP vendors promise a “real-time enterprise” where all the players are connected, all the information is visible, and all the functions work together without gaps. In a realtime enterprise, the information is coordinated across different systems, functions, and enterprise boundaries. The goal is for customers, employees, partners, and suppliers to be able to respond to fully visible, up-to-date information. In this manner, the Real-time Enterprise promises to eliminate delays and increase speed for competitive advantage.
One-Size Doesn’t Fit All – In practice, building a real-time enterprise is an elusive goal. Manufacturers and product service companies don’t fit easily into one-size fits all solutions. Every industry (and every company) has a unique way of doing things. Whether you’re mixing concrete, cooking donuts, printing billboards, or manufacturing medical devices, each workflow is unique.
Accelerating the Natural Workflow – TwinEngines doesn’t create a one-size-fits-all solutions. We understand that real-time enterprise technology must reflect the natural workflow of a particular business. The technology must eliminate the gaps between silos in order for information to ripple across the enterprise and accelerate all business processes.
Our Realtime Approach – It would be cost-prohibitive to build a real-time enterprise from the ground up. Instead, TwinEngines follows a disciplined approach where we audit every process within the workflow. We document every gap and every bottleneck that stands in the way of a seamless workflow. Next, we model a real-time system that reflects the way you do business — but without the bottlenecks. Finally, we use custom and proprietary modules powered by SharePoint technology to connect the business systems, operational processes, industry-unique functions, and staff positions within your organization.
Bottom line, we get your ERP system to fit the way you do business in order to perfect your workflow.