Knowledge Base

Death and Digital Property

5/12/2009 by Jack Burnett

What happens to your digital property when you pass away?  A morbid topic, I know; but it is a growing question people have to consider with the plethora of online accounts, email addresses, Facebook pages, and other social media information we all have on the Internet.  It was the topic of an NPR radio program involving LegacyLocker.com, a new website where you can store login credentials and inform relatives what should be done with your online assets.  That's right, there is a company that will safely secure your digital property and allow access to your loved ones.  So when you are gone - but not forgotten - you can ensure that the persons you want access to your emails has it.

This has become an issue elevated to national radio coverage because wills typically do not protect your digital assets, and most web sites have little or no provisions for a friend or relative to transfer the account information.  After listening to the program, I considered all the logins to banks, brokers, service providers, my Facebook page, LinkedIn account, Twitter conversations, my photos and music stored online, etc.  I'm not sure I need LegacyLocker yet, but I do realize that I need to plan, collect, organize and secure this information.

Then I considered the small and mid-market companies I work with on a daily basis.  Typically these are family-owned and operated, sometimes with online personal and business accounts co-mingled and serving dual purposes.  What happens when the company founder or owner leaves this earth?  Does the progression plan include access to the company Facebook page or LinkedIn account?  Is the login to a partner's co-branded online service in a secure place or would you need access to their email account to get the forgotten password?  Is there one place where accounts and login credentials to online assests are stored; if so, how is it protected?

At TwinEngines, we built our company Intranet on the Microsoft Office SharePoint Server platform.  Besides being our repository for HR information, company work documents and our knowlegbase to support our business, we have created a  place to keep account information for our vendors, suppliers, partners and our social media sites.  Our customer extranet built on the same SharePoint technology, stores information about each customer and the services we provide.  All this information is secured with login access tied to our Active Directory accounts, and backed up nightly as part of our database backup process.  So as employees come and go or change job positions, we manage our Active Directoy network accounts and access to company digital assests as part of our new employee orientation, termination and job transfer processes.  Access to our digital assets stored in SharePoint are protected without any other special efforts.

Are your company's digital assets protected when key employees leave for another company or pass away?  It's not a pleasant thought, but one that has to be considered.  Do you have a plan, and what technology do you have to store information that is safe and secure?  Fortunately, the technology piece to the puzzle may be closer than you think. A lot of small and mid-market companies do not realize that they own Microsoft SharePoint already, since it is bundled with their Microsoft Server software.  For larger companies SharePoint is included with their enterprise agreement with Microsoft.   Read more information about SharePoint here.

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    Microsoft Office SharePoint Server

    At TwinEngines, we built our company Intranet on the Microsoft Office SharePoint Server platform.  ... we have created a  place to keep account information for our vendors, suppliers, partners and our social media sites.