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Product Configuration Sales Tool Streamlines Orders and Reduces Customer Service Issues

Lithonia Lighting



The world's leading manufacturer of lighting fixtures needed a tool to allow resellers and distributors to cost and configure orders across various product lines.

Background



Lithonia Lighting is North America's largest manufacturer of lighting equipment for commercial, industrial, outdoor and residential applications. Headquartered in Conyers, Georgia, Lithonia operates 15 manufacturing facilities in the United States, Canada and Mexico and maintains seven distribution centers and a North American network of regional warehouses.

Challenge



Lithonia Lighting needed a dynamic, easy-to-use tool that would allow distributors and resellers to configure custom orders. The tool would need to interact with a variety of third-party applications as well as Lithonia's in-house order processing systems.

Solution



TwinEngines built a powerful and intuitive tool for creating and managing complex lighting system configurations. The tool's graphical interface gave users the power to design lighting configurations visually, then to tweak them with pinpoint precision. Using this tool, Lithonia can ensure consistency across the sales channel by creating a single, accurate source for product configurations, thus streamlining orders and reducing customer service issues.

As an added value, TwinEngines developed an XML-based administrator for the lighting configurator, a back-end engine to manage and update the rules, exceptions and options used to calculate and publish lighting system configurations. With this engine, Lithonia Lighting can update the configuration engine as their product lines evolve, thus extending the life and value of the software. Finally, TwinEngines provided a bridge between the application and Lithonia's order processing system.


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Product Configuration Sales Tool Streamlines Orders and Reduces Customer Service Issues

Lithonia Lighting



The world's leading manufacturer of lighting fixtures needed a tool to allow resellers and distributors to cost and configure orders across various product lines.

Background



Lithonia Lighting is North America's largest manufacturer of lighting equipment for commercial, industrial, outdoor and residential applications. Headquartered in Conyers, Georgia, Lithonia operates 15 manufacturing facilities in the United States, Canada and Mexico and maintains seven distribution centers and a North American network of regional warehouses.

Challenge



Lithonia Lighting needed a dynamic, easy-to-use tool that would allow distributors and resellers to configure custom orders. The tool would need to interact with a variety of third-party applications as well as Lithonia's in-house order processing systems.

Solution



TwinEngines built a powerful and intuitive tool for creating and managing complex lighting system configurations. The tool's graphical interface gave users the power to design lighting configurations visually, then to tweak them with pinpoint precision. Using this tool, Lithonia can ensure consistency across the sales channel by creating a single, accurate source for product configurations, thus streamlining orders and reducing customer service issues.

As an added value, TwinEngines developed an XML-based administrator for the lighting configurator, a back-end engine to manage and update the rules, exceptions and options used to calculate and publish lighting system configurations. With this engine, Lithonia Lighting can update the configuration engine as their product lines evolve, thus extending the life and value of the software. Finally, TwinEngines provided a bridge between the application and Lithonia's order processing system.


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